Web Content Management Solution

Inland Revenue is delivering a Business Transformation Programme that will improve customer experience, lower the cost of compliance for customers, support channel shift to digital and reduce our cost to serve. As part of this Transformation, we are looking for enabling technology to improve customers’ digital experiences and our online service offering. The selection and implementation of a Web Content Management Solution (WCMS) will enable Inland Revenue to drive delivery of on-going customer experience initiatives, such as the rebuild of the ird.govt.nz website. The software solution that Inland Revenue is looking for will need to provide core web content management capability and be able to easily integrate with associated supporting capability such as on-site search, web analytics and digital asset management. This integrated solution of both core and supporting capabilities will be a fundamental part of Inland Revenue’s future Digital Experience Platform (DXP). Over time, the Digital Experience Platform will be extended to support more interactive assistance, social media integration and campaign management capabilities. In addition, as part of this RFP we will be considering implementation partner options to support the configuration, integration and optimisation of a WCMS (these to be submitted by the platform vendor). Inland Revenue is hosting a briefing session for the Web Content Management Solution RFP.

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