Transforming the System of Service Delivery (TSSD) Programme

The Service Delivery and Operations (SDO) Branch of the Department of Internal Affairs (DIA) is responsible for delivering Identity and Life Event related products and services to New Zealanders. The Transforming the System of Service Delivery (TSSD) Programme, run within the SDO Branch, has been established to redesign services to take them from being a product-centric to a customer-centred business model. Through this innovation centred programme, DIA is seeking to deliver services in more joined up, effective ways, including over digital self-service channels. The scope of the transformation includes services and products related to Life Events including births, deaths, and marriages – and Identity; citizenship and name changes, passports and travel documents.

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