Skills and Employment System Transformation

The goal of the project is to transform the Skills and Employment division’s systems to be ‘digital by default’ so that it is better equipped to provide tailored services to client subsets by flexibly and responsively enacting government policy. The transformation will enable Skills and Employment to become more agile and efficient in meeting the requirements of its customers and in delivering improvements to the accessibility, timeliness and quality of its services. The desired state is a fully integrated, service delivery platform of skills and employment information and systems to provide: • end-to-end digital capabilities; • simplified and seamless processes incorporating automation of complex calculations; • a real-time ‘single point of truth’ of all data and information; • data management with built-in data analytics • points of control for key business functions and accountability standards; and • anywhere, anytime mobile device-enabled capability.

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