On-Demand Rideshare Service Trial Technical Solution

Auckland Transport recognises that our customers’ journeys begin with the commute from home to the nearest transport hub and ends with a similar commute home. We also recognise that their connecting journeys before and after the public transport ride can be influential enough to encourage or discourage a person to ride public transport. For this reason, Auckland Transport is developing strategies to improve first and last “leg” connections to transport hubs. These strategies will facilitate a seamless and convenient travel experience for our customers. They will also make public transport more accessible to potential customers which is expected to increase public transport use. Auckland Transport is trialling an on-demand rideshare service to address customers’ first and last leg connections. The service will use six electric vehicles and will operate in a three kilometre radius from the Devonport ferry terminal initially. Customers will communicate with the service through a mobile application to book, manage and pay for services as well as monitor vehicle location and anticipated pickup time. We seek a supplier who will provide the end to end technical solution to deliver an on-demand rideshare service. This includes: • a customer facing app to place, manage and pay for bookings; • a backend system to process the bookings, optimize routing and allocate / monitor vehicle; and • a driver app to communicate and direct the driver. Given the trial is intended to test the viability of the service proposition the success of the trial is heavily reliant on the efficiency and usability of the technical solution. Therefore, we are seeking a supplier who has a proven track record in delivering a similar solution in a market similar to Auckland, reliably managing and maintaining all elements of the technical solution as well as sharing Auckland Transport’s vision to change the way people travel with the on-demand rideshare service. In order for the technical solution to be fit for the market, Auckland Transport requires the solution to be configured and customised to fit the trial’s scope and geographic location. The branding of the technical solution for the end user experience should be consistent with Auckland Transport branding. The solution would need to interface with Auckland Transport internal strategic applications for identity and customer record management.

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