Yarra Valley Water’s principle business is to deliver safe, reliable and efficient water and sewerage services from Wallan in the north, extending to Warburton in the east of Victoria. The world is undergoing change as fundamental as the industrial revolution as we move into the digital era. Digital business is arising from the convergence of “mega forces” including social, mobile, big data, cloud computing, the Internet of Things, digitalisation of business processes the maturation of augmented reality and the rise of Artificial Intelligence. This digital convergence is creating tremendous opportunity for organisations that have the agility, flexibility and risk appetite to successfully pursue the new supply chains, business models and revenue sources of a digital economy. Digital technologies promise radically lower costs and more effective customer service than traditional means by putting customers in direct control of their affairs.