Hunter Water Corporation (Hunter Water) is a State Owned Corporation (SOC) and is responsible for providing quality water, wastewater and stormwater services for over half a million people in the lower Hunter region. Our services include operation, management and maintenance of systems for the supply of drinking water, collection and treatment of wastewater, the provision of recycled water and stormwater services. Hunter Water’s area of operations covers some 5,366 square kilometres and incorporates six local government areas across a diversified landscape encompassing the vineyard and farming regions of Cessnock, Maitland and Dungog, the ever growing cosmopolitan areas of Newcastle and Lake Macquarie and the tourism peninsula of Port Stephens. Hunter Water’s operations are regulated by the NSW Government through a number of regulatory instruments including Environment Protection Licenses and an Operating Licence. The Operating Licence specifies customer service standards, including drinking water quality and environmental requirements. Hunter Water currently uses disparate systems and processes for capturing, managing and reporting on risk, compliance and incidents. These vary from 3rd party products (for incident management) to spreadsheets and very manual processes (for risk and compliance).