Customer Relationship Management System

The Department of Education and Training (DET) is establishing a contract for the provision of a bespoke Customer Relationship Management (CRM) system, made up of a database and communication execution software. A summary of the specifications and/or scopes of works, is as follows: (a) Design; – integrate the QA-specific data management requirements into the software taking into consideration the complexities of how the data is captured and variety of ways it is applied. (b) Build; – Build the system keeping QA informed with advances and discussing any potential evolutions in the design or functionality along the way. (c) Install – the system onto the QA network. (d) Training – provide face to face training for the core users of the system, and then be available for smaller group / 1-on-1 training for new users as and when needed. Providing user handbook and phone support. (e) Maintain the system to ensure functionality remains highly effective. (f) Manage licenses throughout renewals etc.

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