Suppliers are invited by the State of Queensland (acting through the Department of Housing and Public Works) to submit an offer for Invitation to Offer No. DHPW-ISD-713/DET 88361 for the provision of a cloud contact centre solution. This process is being run jointly between the Department of Housing and Public Works and the Department of Education and Training. Any reference to the “Customer” refers to each participating Department jointly and severally. Each department reserves the right to; Enter negotiations with a vendor/s of their own choosing; and/or Enter negotiations with the same vendor/s on consistent terms; and/or Establish a standing offer arrangement with one, or more than one vendor; and/or To withdraw from the process.