Automated Desktop Application Integration

The Ministry of Business, Innovation and Employment (MBIE) has released a Request for Proposals (RFP) for Robotic Automation technology, both Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA). The focus of the RFP is to establish a Robotic Automation capability in Immigration New Zealand’s (INZ) Immigration Contact Centre (the ICC), with options to extend its use to other INZ sites/processes – and potentially within MBIE more broadly in the future.

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